Hello Gaz,
Thank you for your message.
There really should have been a mailshot AND an alert in the program that "Updating will mean you need to relicense the software"
While we normally never spam our users we will send a newsletter very soon anyway. Sorry for the inconvenince.
Problem now is it wants to update all the Hosts, but multiple users will still be using the older Viewer, will that matter (I assume that yes it will as it seems that any update means more work when it comes to RU).
I looked up your old license in our database. It seems like you have successfully upgraded to version 7 key. Just add this key to your Viewer as described
in this guide.
Problem now is it wants to update all the Hosts, but multiple users will still be using the older Viewer, will that matter (I assume that yes it will as it seems that any update means more work when it comes to RU).
Update means more work when it comes to any remote control software simply because it has dual setup (two components rather than only one). It is always easier and hassle-free to upgrade "single-workstation" software (e.g. Photoshop).
That said, you don't have to upgrade to the next version. You can keep using v 6.x.x.x with your version 6 key forever. Simply uninstall the Viewer 7.x.x.x , download and re-install Viewer 6 from the old
versions page.
In which case I will leave the Hosts on the old versions until I hear differently.
We recommend that you avoid version mismatch. You should either upgrade your hosts if you decide to use Viewer 7.x.x.x or downgrade to Viewer 6.x.x.x if not, so that your Viewer matches your hosts.
New features introduced in version 7.x.x.x either won't work at all with the outdated Hosts or will work incorrectly. Again, Remote Utilities is dual software - upgrading just one component is not enough to upgrade the whole product.
Hope that helps.