just downloaded both viewer and host. Both install on my office Win 10 pro HP500 desktop and an win XP Pro HP8200 we use as file server at office. However, a duplicate HP500 at home and a Dell Laptop (both win10 Pro) will not install either host or viewer. Error message for viewer says can't find viewer.msi in the install directory. It's there. When clicked, nothing happens.
Could you please let us know if there's any antivirus/firewall software installed on the machines where the issue occurs? In addition, could you please let us know the full text of the error message you're receiving and the version of Remote Utilities you're attempting to install (e.g. 126.96.36.199 or 188.8.131.52 (Beta 1))?