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Sound capture does not work under full control

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ling feng, User (Posts: 1)

Sep 05, 2025 11:34:59 pm EDT

Under full control, there is no sound at all. The controlling computer is running Windows 11 23H2. The controlled computer is running Windows 10 22H2
在完全控制下完全没有声音，控制端电脑系统版本为windows11 23H2。被控制的电脑系统版本为windows10 22H2.

All software versions are the latest
软件版本均为最新

Pauline, Support (Posts: 3021)

Sep 08, 2025 6:21:24 pm EDT

Hello Ling,

Thank you for your message.

Could you please double-check that you already have the Sound capture option enabled for this remote Host? Here’s a quick guide on how you can do that.

Let us know if you have more questions.

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