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Need the viewer_70020.msi to uninstall so I can update to never version

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Brad Mustin, User (Posts: 21)

Jan 26, 2022 5:12:41 pm EST

Windows it looking for an original msi to uninstall the current version so I can update. Can you send me a link to download that file

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Need the viewer_70020.msi to uninstall so I can update to never version

Pauline, Support (Posts: 2775)

Jan 27, 2022 1:15:16 pm EST

Hello Brad,

Thank you for your message.

Please try using this Microsoft tool that helps to automatically repair issues when you're blocked from installing, updating or removing software. You need to download the troubleshooter tool, run it and follow the steps provided by the wizard.

Hope that helps.

Werner Schoenthal, User (Posts: 16)

Jan 29, 2022 5:33:14 am EST

Support level: Starter

Hello Brad,

I had the same issue. No chance to uninstall and to find the msi file.
Please execute the little MicrosoftProgram_Install_and_Unistall.meta.diagcab file.
Then select the Remote Utilities program you like to uninstall.
I'm pretty sure this will fix your problem.

Werner Schoenthal, User (Posts: 16)

Jan 29, 2022 5:46:06 am EST

Support level: Starter

Sorry,
The name is "MicrosoftProgram_Install_and_Uninstall.meta.diagcab"
This is really a very good tool from Microsoft. (Cabinet file of problem handling).
Double klick the little cabinet file and you will no longer need to search for the missing msi file.

Brad Mustin, User (Posts: 21)

Jan 29, 2022 11:11:04 am EST

Support level: Mini

Pauline wrote:

Hello Brad,

Thank you for your message.

Please try using this Microsoft tool that helps to automatically repair issues when you're blocked from installing, updating or removing software. You need to download the troubleshooter tool, run it and follow the steps provided by the wizard.

Hope that helps.

This is fix my problem thanks.

Pauline, Support (Posts: 2775)

Jan 31, 2022 10:01:12 am EST

Hello Brad and Werner,

Thank you for your messages.

Brad, we're glad to hear we were able to help!

Werner, thank you for the input on this!

Please feel free to post another message if you have more questions.

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