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Dion Higgins, User (Posts: 1)

Oct 05, 2018 9:59:44 am EDT

Remote Utility works fine when on WIFI but when using LTE I get an ERROR ( Unable to connect ). When I am using it from my device I am never on WIFI. Is this intentional or am I missing a setting or something?

Any help would be appreciated.


Conrad, Support (Posts: 2490)

Oct 05, 2018 12:37:46 pm EDT

Hello Dion,

Thank you for your message.

A specific Internet access connection type (Wifi, broadband etc.) has nothing to do with program's connectivity except only it's a very slow network. Usually, but not always, mobile Internet access is slower than other access types such as a regular ISP or a WiFi hotspot.

By the way, what connection type you use - direct connection or Internet-ID connection?

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