Community

WIFI ONLY !?!?

Links used in this discussion

Dion Higgins, User (Posts: 1)

Oct 05, 2018 9:59:44 am EDT

Remote Utility works fine when on WIFI but when using LTE I get an ERROR ( Unable to connect ). When I am using it from my device I am never on WIFI. Is this intentional or am I missing a setting or something?

Any help would be appreciated.

Thanks
Dion

Conrad, Support (Posts: 2926)

Oct 05, 2018 12:37:46 pm EDT

Hello Dion,

Thank you for your message.

A specific Internet access connection type (Wifi, broadband etc.) has nothing to do with program's connectivity except only it's a very slow network. Usually, but not always, mobile Internet access is slower than other access types such as a regular ISP or a WiFi hotspot.

By the way, what connection type you use - direct connection or Internet-ID connection?

Submit a reply

^* Website time zone: America/New_York (UTC -4)