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[ Closed ] Version 6.9 Beta - main discussion

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AnrDaemon, User (Posts: 27)

Sep 27, 2018 6:44:30 am EDT

Another ancient viewer bug that is still present in b2:

After using the connection menu (f.e. after "Send Ctrl+Alt+Del"), the focus is not set back to the remote.
You have to explicitly click the remote screen to be able to enter account password.

Conrad, Support (Posts: 2371)

Sep 27, 2018 7:56:19 am EDT

Hi , AnrDaemon

Do you seriously expect that your viewer will be only used with same version host? Don't make that mistake. Viewer should be as much backward compatible as reasonable possible.

It is backward compatible enough to update the Host as soon as possible. But we cannot guarantee 100% compatibility when there is version mismatch simply because new features implemented in the newer version are not available in older Hosts (we cannot travel into the past and inject them in that host :) ).

If it is not possible to update the Hosts in reasonable time it is recommended to stay with the current Viewer then. It doesn't make sense to update Viewer only.

Regarding this specific issue - if you cannot update the Hosts then you should roll back to your Viewer 6.8 and try to reproduce the issue. We cannot troubleshoot this problem if there is version mismatch because we cannot know why it happens - that is whether there a "stand-alone" bug or it's an issue caused by version mismatch.

Thanks!

Conrad, Support (Posts: 2371)

Sep 27, 2018 8:03:29 am EDT

AnrDaemon wrote:

Another ancient viewer bug that is still present in b2:

After using the connection menu (f.e. after "Send Ctrl+Alt+Del"), the focus is not set back to the remote.
You have to explicitly click the remote screen to be able to enter account password.

Thanks! We'll check that.

Conrad, Support (Posts: 2371)

Sep 28, 2018 5:15:22 am EDT

Conrad wrote:

AnrDaemon

Hi AnrDaemon,

What is the operating system on the remote machine?

AnrDaemon, User (Posts: 27)

Sep 28, 2018 11:06:50 am EDT

Remote is Win7 Pro/Rus 32-bit, member of Active Directory domain.
Old domain is NT4 style running on Samba3.

We scheduled migration for monday, but old controller will be around for another month.
Edited:AnrDaemon - Sep 28, 2018 11:13:10 am EDT

Michael Taylor, User (Posts: 49)

Sep 28, 2018 7:38:53 pm EDT

6.9 beta version doesnt upgrade host when its using internet ID. it works fine when upgrading local hosts via ip. thankfully I had another RAT tool installed but that kind of defeats the purpose.

Conrad, Support (Posts: 2371)

Sep 30, 2018 5:04:28 am EDT

Michael Taylor wrote:

6.9 beta version doesnt upgrade host when its using internet ID. it works fine when upgrading local hosts via ip. thankfully I had another RAT tool installed but that kind of defeats the purpose.

Hello Michael,

This is intentional. We didn't enable Simple update for beta  because it's, well, beta. This is to avoid accidental update  in production environment.

AnrDaemon, User (Posts: 27)

Oct 02, 2018 1:24:37 pm EDT

Conrad wrote:

The problem is turned to be more generic. When old controller is unreachable, an attempt to connect to the member of the old domain randomly throws EAV between failed authentication attempts.

Conrad, Support (Posts: 2371)

Oct 03, 2018 4:16:43 am EDT

AnrDaemon wrote:

Conrad wrote:

The problem is turned to be more generic. When old controller is unreachable, an attempt to connect to the member of the old domain randomly throws EAV between failed authentication attempts.

Hello,

Please, try deleting the Viewer configuration file (config_4.xml) in the %APPDATA% folder. It will be recreated again once you run the Viewer next time. Let's see if it fixes the access violation problem.

AnrDaemon, User (Posts: 27)

Oct 04, 2018 2:40:21 pm EDT

Suggestion: On the logon credentials page, turn "Use current security context" into a button instead of a checkbox.

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