Thank you for taking the time to investigate this. We will definitely contact Symantec regarding this detection.
However, it should be noted that it's a grey area. Here is the classification description
. Although it says "virus, trojan" this classification uses heuristic methods which are prone to errors. Heuristics isn't a surefire way to say if something is a virus or a trojan. It can only say that there is a probability of this file being a virus given some attributes.
This is a major issue with modern antivirus programs for us and any other remote control software vendor. Our program category is risky by definition. Antivirus programs try to be on the safe side and they will rather warn the user than not. Even if the program is legitimate there is a chance that it is used by a rogue to access a computer, and so the antivirus program's duty is to let the user know about it.