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Actually they do respond :) Only they never answer the question why. Instead, they answer that "Administrators can create a detection exclusion from the ESET PROTECT console centrally for all clients."

I'm not in a position to discuss the merits of different corporate antivirus software. But..

According to VirusTotal there are no detections from Kaspersky, TrendMicro, Norton, Symantec. All detections come from several junk and half-baked a/v engines ...and ESET. Well, that's a good company for an a/v vendor that claims to be in the top-10 (sarcasm).

Bretislav Duda wrote:

FYI
If I create a customized agent and host using the Russian version, everything is ok, no false flag

Thanks for the information!

Bretislav Duda wrote:

From 7.0.0.1 including 7.0.0.2
!!! ESET detects as a virus !!!

C:\Viewer\Remote Utilities\Package\One-click.RUT.7.0.0.2.exe;Win32/RemoteUtilities.D.gen trojan

Not applicable for remote support!!!

Problem not soved after month

Please, do not duplicate posts across topics. I will answer your question here as well - we are NOT to blame if ESET is incapable of distinguishing between malware and legitimate software. You should contact ESET with this problem, not us. Here is their email for your convnience: samples@eset.sk

Thank you.

Bretislav Duda wrote:

Are you kidding?
When you use an agent for remote support of random clients and write to them that I'm downloading a virus ... HOW DO I LOOK LIKE? AS IDIOT?

Not to mention that it's your software, your reputation
You have to solve it with ESET

Ok, how are we supposed to solve it? Write another 100th email to Eset explaining to them that it's a bad thing blocking legitimate software on their customer's computers?

Bretislav Duda wrote:

It seems that you try to build an installer, which is signed by compromised RemoteUtilities digital certificate (already known from malware).

Compromised certificate? Do they have any evidence that our certificate ended up in wrong hands?

We will immediately write to Eset and demand explanation. This went too far.