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New v7.0.0.1 ESET Antivirus WARNING Win32/RemoteUtilities.D.gen

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Bretislav Duda, User (Posts: 28)

Mar 03, 2021 5:26:21 pm EST

I have problem with new version 7.0.0.1 ... customized agent and host.
Ver 7.0.0.0 is ok

03.03.2021 23:20:22;Rezidentní ochrana souborového systému;soubor;D:\Viewer\Remote Utilities\Package\One-click.RUT.7.0.0.1.exe;varianta Win32/RemoteUtilities.D.gen trojský kůň;vyléčen smazáním;BRETA-NTB\Breta;Tato událost nastala na nově vytvořeném souboru aplikace: D:\Viewer\Remote Utilities\rutview.exe (7924AAEF5AF0EC42ECC9924567F6CA5FD6DB8FA8).;75970368BB8F330F807059BC919B3ABF9F72ACFC;03.03.2021 23:20:15

Bretislav Duda, User (Posts: 28)

Mar 03, 2021 5:27:32 pm EST

Support level: Free or trial

03.03.2021 23: 20: 22; Real-time file system protection; file; D: \ Viewer \ Remote Utilities \ Package \ One-click.RUT.7.0.0.1.exe; Win32 / RemoteUtilities.D.gen variant Trojan horse; cured deleting; BRETA-NTB \ Breta; This event occurred on the newly created application file: D: \ Viewer \ Remote Utilities \ rutview.exe

Pauline, Support (Posts: 1782)

Mar 04, 2021 9:49:25 am EST

Hello Bretislav,

Thank you for letting us know.

This is normal for a new version to get detected by antivirus software immediately after its release. However, we've already contacted ESET and submitted a false positive report to them. Sorry for the inconvenience.

Please follow the instructions on this page to add Remote Utilities to your antivirus software exception list.
In addition, we encourage our users to submit false positive reports to antivirus software vendors as well as we believe it will speed up the resolution process.

Hope that helps.

Bretislav Duda, User (Posts: 28)

Mar 05, 2021 6:11:20 am EST

Support level: Free or trial

It is still detected as a virus.
It cannot be used because the client cannot download it

Conrad Sallian, Support (Posts: 2754)

Mar 05, 2021 6:13:16 am EST

Hi Bretislav,

Have you tried to contact ESET and report this issue?

Bretislav Duda, User (Posts: 28)

Mar 05, 2021 6:16:12 am EST

Support level: Free or trial

Yes, I also sent info about FALSE FLAG including the file. No reaction yet

Conrad Sallian, Support (Posts: 2754)

Mar 05, 2021 6:26:25 am EST

Hi Bretislav,

We have contacted them this time via the phone an re-submitted a FP. Hopefully, they will remove it soon.

Sorry for the inconvenience.

Bretislav Duda, User (Posts: 28)

Mar 06, 2021 12:37:47 pm EST

Support level: Free or trial

Still not applicable for technical support
The client cannot download the customized version

Conrad Sallian, Support (Posts: 2754)

Mar 06, 2021 12:54:59 pm EST

Hello Bretislav,

Am I right assuming that you are customers of ESET and ESET refuses to stop blocking legitimate software thus jeopardizing your installation and business?

Here is the direct email address of their a/v laboratory samples@eset.sk .

Bretislav Duda, User (Posts: 28)

Mar 06, 2021 1:59:41 pm EST

Support level: Free or trial

ESET does not respond to false flag notifications
Interestingly, both the agent and the guest can be downloaded from your website without any problem, but online msi customized reports a virus :-(

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