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Advanced System Care finds Trogen in Ver 6.9.4.0

Brian Kasik, User (Posts: 4)

Oct 20, 2018 7:15:14 pm EDT

C:\Program Files\Remote Utilities - Viewer\rutview.exe=>(Embedded EXE 4r) Gen:Trojan.Heur.DP.ZT0@aiOeWfki Detected
C:\Program Files\Remote Utilities - Viewer\rutview.exe=>(Embedded EXE 3r) Gen:Trojan.Heur.DP.ZT0@amCF6Cbi Detected

Conrad, Support (Posts: 2975)

Oct 21, 2018 3:36:34 pm EDT

Hello Brian,

Thank you for your message. We will take care of this and send a false positive report.

Ron Tho, User (Posts: 1)

Oct 22, 2018 10:10:00 pm EDT

Support level: Free or trial

Same here on my system. Auto updated remote utilities viewer then Advance System Care detects Trojan.

10/22/2018 6:57:29 PM: C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe=>(Embedded EXE 3r)|DelFileAndBack=Gen:Trojan.Heur.DP.ZT0@amCF6Cbi
10/22/2018 6:57:29 PM: C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe=>(Embedded EXE 4r)|DelFileAndBack=Gen:Trojan.Heur.DP.ZT0@aiOeWfki

Conrad, Support (Posts: 2975)

Oct 23, 2018 4:39:01 am EDT

Hello Ron,

Thank you for your message. Did you try to contact Advanced System Care and report this problem? If not, please submit a false positive report to them. This detection is most likely automatic/heuristic and they may not be even aware of it yet.

Conrad, Support (Posts: 2975)

Oct 24, 2018 5:37:37 am EDT

Hello Brian and Ron,

We have contacted IObit, the developer of Advanced System Care. This is what they say:

We downloaded your latest version to have a test and there is no such detection.

So please ask your user to provide more detaills like the program name and version of IObit product and the version of your software.

If possible, please ask your user to scan again and save the full log and send it to us.

You can send the log either directly to them or to us at support@remote-utilities.com and I will forward it to IObit.

Thank you.

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