Can I privately message you a video showing the reproduction of the issue? Maybe it can help your development team understand what is going on.
Sure, go ahead. You can send the link to email@example.com.
I highly recommend you check your antivirus software settings, and specifically add both Viewer and Host to its exceptions list (white list). If there is any blocking it well may be on the a/v software side.
I have had the same, problem. I replicated the issue and conrad said it was my local pc and didn't provide any further help.
Hi Brian. Unfortunately, this is one of those issues that are caused by external factors which may be specific to just certain machine. Quoting the initial post:
I then installed the Viewer software on another Windows 10 system and it worked fine.
That said, there is little we can do in this situation except starting to examine a specific customer's machine and trying to guess what software causes the block. A quick solution would be to check the security software first.
Note that simply disabling a/v software may not work - surprisingly many of these programs still work even if you disable them.