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Hi Mario,

I do select one in remote utilities but could it be this is confusing host software and is trying to switch between interfaces which is causing issues then?

I am curious where in Remote Utilities interface you can select a network interface to use. :) We used to have network interface binding in the program but we removed that feature long time ago.

Could you post/attach a screenshot of the dialog window?

Thanks.

Hello Mario,

If you are using your ID server as you mentioned, the IP address of the Host computer has nothing to do with remote connection. You are connecting to your Host through your ID server, which acts as an intermediary.

If there is direct connectivity with that Host, i.e. via a Local Network, you may try using direct connection instead of Internet-ID https://www.remoteutilities.com/support/kb/what-is-a-direct-connection/

Hello Alex,

Could you please try the latest beta and see if the issue persists. You can download it from here https://www.remoteutilities.com/download/beta.php . Note that if you upgrade you should upgrade both modules, Viewer and Host, for proper testing results.

Thanks.

Hello Mario,

It is unlikely that the Viewer log will help much. Maybe we can have a remote session to test  it out using a Viewer and a Host on our side?

We need to isolate the issue first. For example, we could set up a Host on our testing machine , point it to your ID server and leave it working for a while as well as give you access to that Host. You could see then if the connection is stable or not.