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damdam dumdum, User (Posts: 3)

Aug 24, 2012 1:10:18 am EDT

i lost all my data that i was Transferring from on pc to other pc when i received a error. how can i get my data back, i can see it on ether pc now it was deleted.

Edited:damdam dumdum - Aug 24, 2012 1:11:13 am EDT

Conrad Sallian, Support (Posts: 2923)

Aug 24, 2012 4:24:37 am EDT

Hello,

Can you please clarify:

1. What was the total file size you were trying to transfer?
2. What operation were you using (Copy/Move)?
3. What error did you get?

damdam dumdum, User (Posts: 3)

Aug 24, 2012 4:26:14 pm EDT

Support level: Free or trial

it was 10 folders and inside was .mkv video files each folder had about 2gb a total of 20GB
i selected the folders with left shift and hit F6 after about 4min only
7 folders are transferred with .mkv the other 3 are lost not even on the main pc and not on the 2nd pc,
error was i lost connection to my 2 pc

Thank you,

Conrad Sallian, Support (Posts: 2923)

Aug 24, 2012 4:34:07 pm EDT

Damdam,

Even when you use the Move command (F6) the program never deletes a remote file before it is completely transferred.

Anyway, can you please send us the log file/files. You can find the logs in the C:\Program Files\Remote Utilities - Host\Logs folder. Also, let me know what operating system is installed on both ends. Thanks!

damdam dumdum, User (Posts: 3)

Aug 24, 2012 5:16:24 pm EDT

Support level: Free or trial

I sent the information

Edited:damdam dumdum - Aug 24, 2012 5:17:53 pm EDT

Conrad Sallian, Support (Posts: 2923)

Aug 24, 2012 5:24:51 pm EDT

Ok, thanks! We'll examine it and get back to you soon.

nikkil, User (Posts: 46)

Jan 05, 2013 2:07:46 pm EST

Support level: Free or trial

damdam dumdum wrote:
I sent the information

Damdam, any updates on this yet? What error message do you see by the way?

Bjørn Pettersen, User (Posts: 2)

Aug 11, 2016 10:29:23 am EDT

Support level: Free or trial

Hello,
This is probably a stupid user error. Can it be repaired? To Copy files from remote PC to the local PC; marked the files; then accidentally pressed F6 Move instead of F5 Copy.

In panic I pressed a button to "cancel" (do not remember the exact text on the button in the dialogue box, in my native language) to cancel this operation.

What seems to happen was that the system deleted the files before moving them to a new location, but since the operation was cancelled by me, they were just deleted and moved nowhere? I cannot find the files in the Remote Utilities window or in the File Explorer, they seem to be gone.

Is it possible to find or recover files deleted from the remote computer?
Do they still exist somewhere, and if so, how could I find them?
Windows 7 on both PCs.

Best regards
Bjørn

Conrad, Support (Posts: 2923)

Aug 11, 2016 11:20:27 am EDT

Hello Bjørn

Thank you for your post.

Yes, it's a known bug. We will do our best to fix it as soon as possible.

Bjørn Pettersen, User (Posts: 2)

Aug 11, 2016 11:31:23 am EDT

Support level: Free or trial

Hello,

Thanks for letting me know anyway.
So I guess there is no way I could recover the files?
I mean a "simple" way that could be done over a realtively slow line, without disrupting a ongoing data logging.

Bjørn

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