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[ Closed ] Version 6.5 BETA

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kennymac782641 McDonald, User (Posts: 9)

Nov 11, 2016 6:19:24 pm EST

I am unsure where this error is coming from but during testing of the beta version I am getting an error 78 when reinstalling on some not all machines. Currently out of a handful of installs I have only ran into this twice. The results of the error are below. After deleting a registry entry I was able get the software to install. I have copies of registries that were deleted, but I was able to locate them by using a find for Remote utilities and deleting the first entry found.
***** Start of log *****
Date: 11/11/2016 12:46:03 PM
Action: install/upgrade.
Checking files of the RUT Host.
Login/password?
----------
Action for: David Taylor Spectre Laptop (DESKTOP-K3DK2CN)
Connecting...
-->
Uninstall host.
Copy files...
File: rutserv.exe
File: host6.5b2en_v12.msi
Copy finished.
Processing...
11-11-2016_12:46:35#T:Error 78: #Unable to install.
Action successfully completed.
***** End of log *****

Conrad, Administrator (Posts: 1559)

Nov 14, 2016 6:57:32 am EST

Hello Kenny,

Thank you for your message.

Could you please clarify what specific registry entry did you delete?

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Jason Unger, User (Posts: 15)

Nov 24, 2016 12:57:21 pm EST

Howdy!

Trying to update my test hosts to the beta 3, and am getting this in my log:

***** Start of log *****
Date: 11/24/2016 9:49:42 AM
Action: install/upgrade.
Checking files of the RUT Host.
Host files not found!

I updated viewer to beta 3 (I am using the portable version), am literally right clicking on the host, Remote install..., selecting host6.5b3en.msi, and clicking Process Action.

Additionally, trying to run the .msi during a session, I get kicked off as expected, but the session doesn't reconnect. The installer gets stuck at a screen asking for a new unattended password.

EDIT:
I also keep getting notifications that such and such a host is online. In this case, the host is on my LAN and I never turn said host off, so connection issues shouldn't be an issue. Sporadic.
Edited:Jason Unger - Nov 24, 2016 7:00:03 pm EST

Jason Unger, User (Posts: 15)

Nov 24, 2016 7:41:17 pm EST

Quick update. The resolve for the issue with remotely updating the host was I re-extracted everything to a fresh folder, and copied my config and connections XML files to that folder, and now it seems to work fine.

Jason Unger, User (Posts: 15)

Nov 24, 2016 7:47:36 pm EST

Another oddity...

What IP is this? This server is local to my LAN, and that IP doesn't match my external IP.

Conrad, Administrator (Posts: 1559)

Nov 24, 2016 7:53:53 pm EST

Hello Jason,

What IP is this? This server is local to my LAN, and that IP doesn't match my external IP.

Is it from the "Last IP" column?

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Jason Unger, User (Posts: 15)

Nov 24, 2016 7:55:34 pm EST

Woops! My bad, should have mentioned that. Yes it is.

Conrad, Administrator (Posts: 1559)

Nov 24, 2016 8:06:50 pm EST

It is the IP address of one of our Internet-ID servers, in California.

You see this IP address because:

1. You use Internet-ID connection type.
2. The Internet-ID relay server infrastructure (a relay server) is our public one. You can see that in connection Properties -> General tab, under the "internet-ID" radio button.  

The fact that the remote PC is in your LAN has nothing to do with this. If you need to use direct connection within your LAN , that is - without an intermediary server in-between - simply select the "Direct connection" radiobutton in connection properties and specify the local IP address or hostname of your computer/server.

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Conrad, Administrator (Posts: 1559)

Nov 24, 2016 8:07:24 pm EST

This tutorial might be helpful - Connecting over LAN

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Jason Unger, User (Posts: 15)

Nov 24, 2016 8:09:55 pm EST

That makes sense. Thanks!
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