Screen not full screen..still has black borders on left and right side of screen..

Ron Sami, User (Posts: 1)

Jul 08, 2016 3:37:37 pm EDT


I'm using a 1 operator subscription and I love the program, the only thing that I can't figure out is when I connect to any host, the viewer has two large back bars on either side of the screen. It's like the viewer cannot fill up the screen? I tried F12 and going through the different sizes, normal, stretch, full, full stretch and they all have the black bar on each side. I have tried adjusting the resolution (1366x768) on my viewer screen to a lower resolution (1024x768) but that doesn't help.


Conrad, Administrator (Posts: 1163)

Jul 08, 2016 7:05:25 pm EDT

Hello Ron,

Full screen stretch should enable filling the entire screen. Could you please enable this "view mode" and attach a screenshot of your entire screen.

If there is personal and/or sensitive information on your desktop, you can send the screenshot to .

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