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Restart and reconnect work / don't work

Io rX, User (Posts: 8)
Jul 23, 2015 5:02:44 pm EDT
Very strange behavior. I'm doing it wrong or is it a feature?
I've got a log which has allot of this at the end:
This is wh ere the host is logged on by a user. And some of the times a VPN to the Office was established. Same log though.
23.07.2015---21:09:10:031 34 RUT Host 63006 är startad. Windows 6.1 64bit
23.07.2015---21:10:39:396 96 Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
23.07.2015---21:10:44:404 96 Internet-ID ErrorCode <> 0 Error code: 1
23.07.2015---21:12:14:057 96 Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
23.07.2015---21:12:19:065 96 Internet-ID ErrorCode <> 0 Error code: 1
23.07.2015---21:13:48:531 96 Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
23.07.2015---21:13:53:539 96 Internet-ID ErrorCode <> 0 Error code: 1
23.07.2015---21:15:22:989 96 Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
23.07.2015---21:15:27:997 96 Internet-ID ErrorCode <> 0 Error code: 1
23.07.2015---21:16:57:713 96 Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
23.07.2015---21:17:02:720 96 Internet-ID ErrorCode <> 0 Error code: 1
23.07.2015---21:18:32:514 96 Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
23.07.2015---21:18:37:522 96 Internet-ID ErrorCode <> 0 Error code: 1
23.07.2015---21:20:07:206 96 Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
23.07.2015---21:20:12:214 96 Internet-ID ErrorCode <> 0 Error code: 1
23.07.2015---21:21:41:914 96 Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
23.07.2015---21:21:46:922 96 Internet-ID ErrorCode <> 0 Error code: 1
23.07.2015---21:23:16:622 96 Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
23.07.2015---21:23:21:629 96 Internet-ID ErrorCode <> 0 Error code: 1
23.07.2015---21:24:51:330 96 Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
23.07.2015---21:24:56:337 96 Internet-ID ErrorCode <> 0 Error code: 1
23.07.2015---21:26:26:037 96 Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
23.07.2015---21:26:31:045 96 Internet-ID ErrorCode <> 0 Error code: 1
23.07.2015---21:28:00:776 96 Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
23.07.2015---21:28:05:784 96 Internet-ID ErrorCode <> 0 Error code: 1
23.07.2015---21:29:35:484 96 Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
23.07.2015---21:29:40:492 96 Internet-ID ErrorCode <> 0 Error code: 1
23.07.2015---21:31:10:192 96 Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
23.07.2015---21:31:15:199 96 Internet-ID ErrorCode <> 0 Error code: 1
23.07.2015---21:32:44:946 96 Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
23.07.2015---21:32:49:954 96 Internet-ID ErrorCode <> 0 Error code: 1
23.07.2015---21:34:19:535 96 Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
23.07.2015---21:34:24:543 96 Internet-ID ErrorCode <> 0 Error code: 1
23.07.2015---21:34:56:913 96 Internet-ID: Connection established ID: 111-222-333; Port: 563; Try count: 2
23.07.2015---21:41:18:693 36 127.0.0.1 Åtkomst beviljad.
23.07.2015---21:41:20:799 38 127.0.0.1 Fjärrskärmanslutning. Startad.

Conrad Sallian, Support (Posts: 2923)
Jul 24, 2015 9:08:12 am EDT
Thank you for the message. There is no such feature, and all restarts are supposed to work as intended. So there should be a different cause.
Is this the only Host that behaves that way?

Io rX, User (Posts: 8)
Jul 24, 2015 1:58:20 pm EDT
The only thing I can think of that may confuse RU host and viewer is that I've had VPN active to the destination networks. That makes the source address of the viewer change between sessions.

Conrad Sallian, Support (Posts: 2923)
Jul 24, 2015 6:16:09 pm EDT

Conrad Sallian, Support (Posts: 2923)
Jul 25, 2015 7:30:36 pm EDT
The possible explanation is that when you restart using Power Control mode in RU, forced restart is used. That is, even if there's an unsaved work/document or unfinished process on the remote PC, the system will restart anyway.

Elizabeth Munday, Guest
Jul 28, 2015 12:01:56 pm EDT

Io rX, User (Posts: 8)
Aug 03, 2015 3:23:36 pm EDT
I've had it happen two more times now on two rather different environments. Asking someone on the remote machine to reboot once more or restart the RU-host has solved my connection issues and I'm able to connect again.
Installation of the RU-host. I first logon to the machines with an RDP-session when the client is connected with a VPN (user initiated). I installthe RU-host with elevated privileges and then get an ID from the RU. Restart the machine. The I try to connect with the RU-Viewer to the ID acquired I can't connect.
I'm doing it wrong?

Conrad Sallian, Support (Posts: 2923)
Aug 03, 2015 3:46:16 pm EDT
Hello,Io rX wrote:
Installation of the RU-host. I first logon to the machines with an RDP-session when the client is connected with a VPN (user initiated). I installthe RU-host with elevated privileges and then get an ID from the RU. Restart the machine. The I try to connect with the RU-Viewer to the ID acquired I can't connect.
If you have a VPN tunnel why would you want to use the ID connection? This unnecessarily complicates the issue by routing the remote access via our servers. Instead, just use the VPN IP address (or dns name if any) of the remote PC for direct point-to-point connection.

Io rX, User (Posts: 8)
Aug 03, 2015 3:58:18 pm EDT

Io rX, User (Posts: 8)
Aug 03, 2015 4:01:01 pm EDT
03.08.2015---15:22:27:531 63 Exception: Keep Alive (EIdException).
---
Stack list
(00388CA2){rutserv.exe } [00789CA2] Unknown function at TMethodImplementationIntercept + $31B3FA
(000CBF89){rutserv.exe } [004CCF89] Unknown function at TMethodImplementationIntercept + $5E6E1
(000093C4){rutserv.exe } [0040A3C4]
03.08.2015---15:22:33:256 63 Exception: Socket Error # 10054 Connection reset by peer. (EIdSocketError).
---
Stack list
(00284F77){rutserv.exe } [00685F77] Unknown function at TMethodImplementationIntercept + $2176CF
(00284EFE){rutserv.exe } [00685EFE] Unknown function at TMethodImplementationIntercept + $217656
(00284E69){rutserv.exe } [00685E69] Unknown function at TMethodImplementationIntercept + $2175C1
(0027D721){rutserv.exe } [0067E721] Unknown function at TMethodImplementationIntercept + $20FE79
(00287855){rutserv.exe } [00688855] Unknown function at TMethodImplementationIntercept + $219FAD
(00294FCE){rutserv.exe } [00695FCE] Unknown function at TMethodImplementationIntercept + $227726
(00290559){rutserv.exe } [00691559] Unknown function at TMethodImplementationIntercept + $222CB1
(00294BB7){rutserv.exe } [00695BB7] Unknown function at TMethodImplementationIntercept + $22730F
(0029A91B){rutserv.exe } [0069B91B] Unknown function at TMethodImplementationIntercept + $22D073
(00388F5E){rutserv.exe } [00789F5E] Unknown function at TMethodImplementationIntercept + $31B6B6
(00008A4A){rutserv.exe } [00409A4A]
(00388CA2){rutserv.exe } [00789CA2] Unknown function at TMethodImplementationIntercept + $31B3FA
(0000880E){rutserv.exe } [0040980E]
(00005BB8){rutserv.exe } [00406BB8]
(0033F050){rutserv.exe } [00740050] Unknown function at TMethodImplementationIntercept + $2D17A8
(0000880E){rutserv.exe } [0040980E]
(00388CA2){rutserv.exe } [00789CA2] Unknown function at TMethodImplementationIntercept + $31B3FA
(00301B9A){rutserv.exe } [00702B9A] Unknown function at TMethodImplementationIntercept + $2942F2
(00301BB4){rutserv.exe } [00702BB4] Unknown function at TMethodImplementationIntercept + $29430C
(00388CA2){rutserv.exe } [00789CA2] Unknown function at TMethodImplementationIntercept + $31B3FA
(00301B9A){rutserv.exe } [00702B9A] Unknown function at TMethodImplementationIntercept + $2942F2
(00301BB4){rutserv.exe } [00702BB4] Unknown function at TMethodImplementationIntercept + $29430C
(00301C28){rutserv.exe } [00702C28] Unknown function at TMethodImplementationIntercept + $294380
(00388CA2){rutserv.exe } [00789CA2] Unknown function at TMethodImplementationIntercept + $31B3FA
(000CBF89){rutserv.exe } [004CCF89] Unknown function at TMethodImplementationIntercept + $5E6E1
(000093C4){rutserv.exe } [0040A3C4]
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