Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

[ Closed ] Free Edition users, please read this

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Conrad Sallian, Support (Posts: 2450)

May 02, 2012 2:11:31 am EDT

Currently, we provide support to Free Edition users via this Forum only. Feel free to post your bug reports, questions or suggestions to an appropriate sub-forum:

Technical Support
Feature Requests

We will do our best to respond as soon as possible. We also encourage you to share your tips and solutions with your fellow users here on these forums.  

Thank you for using Remote Utilities!

Marceli Gonzalez, User (Posts: 2)

Oct 02, 2012 11:27:24 pm EDT

Good Afternoon,

 I'm having problem about getting free license for free edition. Im entering my name and e-mail address with .com suffix but i doesn't get the license key. what dou you think i should do? help me, thanks.

Conrad Sallian, Support (Posts: 2450)

Oct 03, 2012 4:16:46 am EDT

Hello Marceli,

That was probably a brief server outage. Try to register now, it should work.

Marceli Gonzalez, User (Posts: 2)

Oct 03, 2012 6:39:14 pm EDT

Good Morning Conrad,

Thanks for your reply, i can now get my free license and register remote pc. Thanks for your good service, God Bless! :D

alex bykov, User (Posts: 5)

Apr 06, 2013 3:19:55 am EDT

Hello Conrad,

i suppose i've the same a problem that Marceli has had... can't get the free license, therefore plz help me with getting a free license. thnx a lot.

Conrad Sallian, Support (Posts: 2450)

Apr 06, 2013 3:22:59 am EDT

Hello Alex,

I've just checked the feature, it seems to work OK. Please, try again.

Here's a detailed tutorial on how to register a free edition:

Hope that helps.

alex bykov, User (Posts: 5)

Apr 06, 2013 3:31:28 am EDT


i've just tried again but there is no result :(  may be u can send it me to my e-mail?

alex bykov, User (Posts: 5)

Apr 06, 2013 3:34:58 am EDT

may be i'm dng smth wrong? but i've done as same as it shown in tutorial...

alex bykov, User (Posts: 5)

Apr 06, 2013 3:38:30 am EDT

u know, the window 'get free license' doesn't even geting changet, it seems like it's frozen... and there is no window 'the key has successfully added'

Conrad Sallian, Support (Posts: 2450)

Apr 06, 2013 4:01:23 am EDT

Please, stop flooding. Our technical support responds to all messages in a reasonable time.

The reason why you cannot connect is either the incorrectly installed Viewer (try to re-install it) or a firewall/antivirus software that blocks the program from accessing the registration web server.

Also, there is a difference between RMS and Remote Utilities. This is the support forum for Remote Utilities. If you have a difficulty getting a free license key for RMS please post a message to the Russian forum.  

Some of your messages will be deleted in order to clean up this thread.

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