Forums

File transfer doesn't show file list...

Pablo Montenegro, User (Posts: 4)

Sep 10, 2014 2:01:19 pm EDT

Hi!

When I try to use file transfer (viewer side), the dialog doesn't show the directory contents, either local or remote. The region where normally appears the file list is just a blank square.

If you manually type a valid directory for each pane, and sel ect all files from one of them (Ctrl-A) and then press F5 button, it works (copies the files as expected)

It was working well after the first time I installed RU, but I have this issue fr om a couple of days ago.

Best Regards.

*-*-*
Win 7 x64.
RUT 5.6.0.6

Anton Kalugin, User (Posts: 210)

Sep 10, 2014 2:29:24 pm EDT

Hello Pablo,

Thank you for your message.

Could you please try to reinstall Viewer. It should help.

Looking forward to your reply.

Pablo Montenegro, User (Posts: 4)

Sep 10, 2014 2:41:44 pm EDT

Hello Anton!

Thank you very much for your prompt response.

I already tried that idea. Continues with the same behaviour.

Any other suggestion?

Regards.

Anton Kalugin, User (Posts: 210)

Sep 10, 2014 2:44:23 pm EDT

Pablo,

Do you have the same behavior with all Hosts or just with this one?

Looking forward to your reply.

Pablo Montenegro, User (Posts: 4)

Sep 10, 2014 2:52:23 pm EDT

I just install the viewer on a VM, it works well.

So, my machine is the only one with this issue. :cry:

Anton Kalugin, User (Posts: 210)

Sep 10, 2014 2:58:11 pm EDT

Pablo,

That is what you should do:

1. Export all your connections (to keep them safe) Tools -> Export connections...
2. Uninstall Viewer
3. Delete %AppData%\Remote Utilities Files folder
4. Reboot
5. Install Viewer
6. Reboot
7. Import your connections back

Looking forward to your reply.

Pablo Montenegro, User (Posts: 4)

Sep 10, 2014 3:55:47 pm EDT

Hi Anton!

This procedure resolves the issue.

Thank you for your kind attention.

Best regards.

Anton Kalugin, User (Posts: 210)

Sep 10, 2014 3:59:12 pm EDT

You are welcome, Pablo. :)

* Website time zone: America/New_York (UTC -4)