I have the viewer set to remember the password, but when i try connecting it sits on the pause button symbol for several seconds, perhaps 10 or so, then fails. When i was first deploying the host to our computers, i had 2 of them that would just not connect. Reinstalling the host fixed it. Since then, i have switched all our employees to windows user accounts, and only i have the admin password. Since this user doesn't have the admin password, they cannot reinstall the host, which was why i was looking to use the agent to gain access, so i can reinstall the host, so i can regain access to this device.
If i understand correctly, i can't use the agent in this fashion, since the host is already running on that computer? Is this why running the agent gets a UAC popup?
If so, how can i go about regaining access to this host device? Is there a method of seeing why the connection fails?