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[ Closed ] [Resolved] RU host does not work after update to windows 11 24H2

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asdffdsa, User (Posts: 60)
Nov 14, 2024 1:28:30 pm EST
Support level: Starter
hello,
host and client run latest 7.6.2.0
after updating to windows 11 2H42, RU host will not run.
I was remotely updating a machine and after windows update rebooted, RU host would not run.
very painful to loose remote acess to a machine i was working on
so, maybe this was one time nightmare. i need to udpate many machines remotely.

today, i needed to do another updated, so i installed  [censored] before running windows update.
again, RU host will not run. but i can still remote in using  [censored] .

from some reason, cannot upload the screenshot.

here is the screenshot from  [censored] , showing RU host service cannot be started.
damn, cannot upload screenshot, cannot upload any image. getting stuck a 90%.
Conrad Sallian, Support (Posts: 3060)
Nov 14, 2024 1:43:42 pm EST
Hello,

Thank you for your message.

We'll check the screenshot functionality. For the time being, please send the screenshot as an attachment to support@remoteutilities.com.

We'll check out the issue with Windows update that you describe. Thank you for reporting.
Conrad Sallian, Support (Posts: 3060)
Nov 14, 2024 1:45:53 pm EST
Perhaps you meant 24H2?
Conrad Sallian, Support (Posts: 3060)
Nov 14, 2024 1:47:35 pm EST
Could you tell us if you can still run Host manually (by running the Start Host command from the Windows menu)? Or are the Host files corrupted / deleted - perhaps because of Windows defender's false positive detection.
asdffdsa, User (Posts: 60)
Nov 14, 2024 1:58:43 pm EST
Support level: Starter

Conrad Sallian wrote:
please send the screenshot as an attachment to support@remoteutilities.com.

done

Conrad Sallian wrote:
Perhaps you meant 24H2?

yes, that is what i wrote.

Conrad Sallian wrote:
Could you tell us if you can still run Host manually (by running the Start Host command from the Windows menu)? Or are the Host files corrupted / deleted - perhaps because of Windows defender's false positive detection.

just tried, starting manually that worked, but i had to do that by remoting in using  [censored] .
tho, this is a not at all solution.
Edited:asdffdsa - Nov 14, 2024 1:59:42 pm EST
Conrad Sallian, Support (Posts: 3060)
Nov 14, 2024 2:04:42 pm EST
It would really help if you take a look at Windows Defender log (or whatever antivirus sofware is installed) on the remote machine with Host installed.

As a rule if the Host won't start it's almost always the activity of the so-called "security" software.
asdffdsa, User (Posts: 60)
Nov 14, 2024 2:13:35 pm EST
Support level: Starter

Conrad Sallian wrote:

It would really help if you take a look at Windows Defender log (or whatever antivirus sofware is installed) on the remote machine with Host installed.

that does not really make sense, if windows defender quarantined it, i would have to whitelist it.
and starting the host from manually would not work.
but anyway, i checked the protection logs, and found nothing. and RU was not quarantined.
asdffdsa, User (Posts: 60)
Nov 14, 2024 2:14:47 pm EST
Support level: Starter
i have a dozen machines to update. so i guess i will have to install  [censored] and then have to manually start RU again.
but really, that is a not a solution.
Conrad Sallian, Support (Posts: 3060)
Nov 14, 2024 2:22:11 pm EST
Hello,

We will test this issue out with the new Windows update and let you know if find anything. So far we haven't received any reports from other users.
Conrad Sallian, Support (Posts: 3060)
Nov 14, 2024 2:42:12 pm EST
Until we figure out the issue and manage to reproduce it, please do not update Hosts on the remote machines with the said Windows update installed.

Thank you.

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