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slow issues wont resolve

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Bobby Mills, User (Posts: 34)

Mar 16, 2014 11:23:31 pm EDT

Support level: Free or trial

Hey everyone... just needing some more input on speed issues. Ive tried all the steps listed on the forum to increase speed but nothing seems to budge. I used [censored] on all my PC's before (free edition) but had some lag but not this bad. Ive installed the Server to run it faster... any more suggestions...

disabled Aero
Removed wallpaper
internet speeds are 30mbps conenctions
pc specs are 3GB +

Conrad Sallian, Support (Posts: 2975)

Mar 17, 2014 9:54:57 am EDT

Hello Bobby,

Have you checked this KB article https://www.remoteutilities.com/support/kb/slow-remote-connection-speed-performance/?

Bobby Mills, User (Posts: 34)

Mar 17, 2014 4:15:19 pm EDT

Support level: Free or trial

Yes, ive tried all options below 1 at a time and all options checked but nothing seems to improve the speed. The PC's are great speed machine with 10MB internet download speeds and 2-3 mb upload speeds. Any suggestions other than that please let me know.

Anton Kalugin, User (Posts: 209)

Mar 18, 2014 1:23:25 pm EDT

Support level: Free or trial

Hello, Bobby.

Could you please send us a Tracert result from both computers to our server? Just simply type tracert 72.55.184.118 into your command line and take a screenshot of the result.

Bobby Mills, User (Posts: 34)

Mar 18, 2014 2:02:49 pm EDT

Support level: Free or trial

Remote PC
[broken external image link]

My PC
[broken external image link]

Bobby Mills, User (Posts: 34)

Mar 18, 2014 2:08:22 pm EDT

Support level: Free or trial

Both PC's are seperate External IP's but behind a router setup and ports are forwarded (connections work just lags) but i can use another remote access program T V and it doesnt lag as bad... Laggin to the point where their is almost a 10 -15 sec delay on my clicks.

CPU load ive set it to each setting and no difference
Network - direct connection works abit better than Internet ID but still 6-10 sec delay which isnt to bad.
Disabled Aero/wallpaper/blank screen

i just dont know what im missing.

Anton Kalugin, User (Posts: 209)

Mar 18, 2014 4:37:31 pm EDT

Support level: Free or trial

Do you have the latest drivers for the video card installed on both computers? Problem may be at the stage of a screen capturing or displaying.

Bobby Mills, User (Posts: 34)

Mar 18, 2014 7:55:33 pm EDT

Support level: Free or trial

Yes, both PC did system recovery's so a fresh install of Win 7 ultimate 64 bit, updates completed, even rolled disaplay adapters drivers back to basics still the same. I installed another access program just to see, and it operated just fine. Is it in the proggram...? I dont want to switch, I like the way this one operates and features.

Anton Kalugin, User (Posts: 209)

Mar 19, 2014 7:46:47 am EDT

Support level: Free or trial

Hello, Bobby.

We have created a new support ticket for this issue. You will receive a reply via e-mail shortly.

Bobby Mills, User (Posts: 34)

Mar 20, 2014 10:38:21 am EDT

Support level: Free or trial

FIXED MY PROBLEM!!! :) Im a airhead. lol so when i changed the settings in the color and CPU under the FPS seems that i left it on FPS on 1 of the PC i was having problems with. No that i took it off works alot better. SWEEEEET!

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