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[ Closed ] [Resolved] update fails if Print Spooler service is disabled

edmond@kyotorobotics.co.jp, User (Posts: 4)

Feb 02, 2023 6:38:12 pm EST

Both local and remote update fails if print spooler service is disabled, even if printer driver was not installed.

Task manager shows process "C:\Program Files (x86)\Remote Utilities - Host\rutserv.exe" /printeruninstall" running indefinitely. The uninstall/install proceeds successfully after manually killing the above process.

Workaround is to manually enable the Print Spooler service before initiating the update.

However, can the updater check to see if the printer driver is install and skip the above?
Otherwise, a warning or instructions to start the spooler service before beginning the update would be appreciated.

Currently, initiating a remote update can lead to loss of remote access if it hangs at the above stage.

Thanks.

Pauline, Support (Posts: 2525)

Feb 02, 2023 7:04:26 pm EST

Hello Edmond,

Thank you for your message.

Could you please clarify what version of Remote Utilities do you use, i.e. what is the version of your Viewer and also what version of Host was installed before the update?

Looking forward to your reply.

E S, User (Posts: 4)

Feb 02, 2023 7:20:37 pm EST

Support level: Starter

Hi,

Most recently, I tried with following:

Viewer: v7.1.7.0
Hosts: v7.1.2.0, v7.1.5.0

I encountered the same problem with all previous versions also; I just never got around to posting about it until now.

Pauline, Support (Posts: 2525)

Feb 03, 2023 10:04:51 am EST

Hello,

Thank you for the clarification.

I will forward the issue to our developers and we will try to reproduce it in our environment to see if we can add a fix for it in our next update.

I'll let you know if there are any updates on this issue.

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