We have recently moved offices and changed broadband provider from TalkTalk to Virgin Media. We were able to connect to remote hosts on TalkTalk but not now on Virgin Media, same PC, same router, just different broadband supplier.
Hosts on our local network (Virgin Media broadband) are shown On-Line in a viewer connected via and different supplier (i.e. EE) and can be remotely accesssed. Therefore, there is no connetivity issues for hosts on the Virgin Media network from the outside world. The issue solely lies with the viewer when connected to the internet by our Virgin Media broadband connection.
We have had lengthy conversations with Virgin Media support who repeatedly say they do not block any ports on their network. We have even upgraded our contract to have multiple Static IP Addresses so their router could be put into modem only mode. Our Draytek router, which we had on the TalkTalk network, the viewer worked fine, has the same firewall configuration now it is on the Virgin Media network.
We would appreciate any help in getting this issue resolved, as Remote Utilities is a major tool we use to support our remote customers.