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Surface Pro 3, Win 10, Properties for Color and CPU cut off

Greg Renigar, User (Posts: 3)

Sep 19, 2018 12:04:21 pm EDT

I installed RU ver. 6.8.0.1 on a Surface Pro 3 (I5-4300U, 8 GB RAM) with Win 10 (build 10240) and the properties for Color and CPU are cut off. I was able to update the video driver which did not help but updating Windows itself is controlled by my IT Dept. See image. Any suggestions.

Conrad, Support (Posts: 2371)

Sep 20, 2018 4:55:44 am EDT

Hello Greg,

Thank you for your message.

Do you have any accessibility features enabled? Namely, the ones on the Ease of Access -> Display section of Windows settings.

Greg Renigar, User (Posts: 3)

Sep 20, 2018 10:14:56 am EDT

I double checked and all accessibility features are turned off. The program seems to work fine. I just wanted to try adjusting CPU settings to see if it could increase performance a little. I'm used to my desktop which makes the Surface Pro 3 seem pretty slow.

Conrad, Support (Posts: 2371)

Sep 21, 2018 7:01:50 am EDT

Hi Greg,

Still, your font and spacing looks strange on this image. Perhaps, you have DPI settings other than the default? Or maybe some sort of scaling is enabled.

Greg Renigar, User (Posts: 3)

Sep 26, 2018 11:57:17 am EDT

Conrad, you were right, the Surface Pro 3 has a native resolution 2160 x 1440 and a default setting to magnify most items to 150% so you can see them. Setting it to 100% made the Color and CPU menu display properly. I made my adjustments then set it back to 150%. Thanks for the tip, I hadn't thought of that.

Conrad, Support (Posts: 2371)

Sep 26, 2018 2:08:50 pm EDT

Hi Greg,

No problem. I'm glad you figured out the issue.  

Feel free to post in the community if you ever need assistance with RU.

Thanks.

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