REMOTE ACCESS

- Remote access over LAN - Directly connect to a remote PC using its IP address or DNS name.
- Remote access over the Internet - Bypass firewalls using our built-in and free cloud service.
- Unattended access - Deploy the Host module for 24/7 access to remote PCs.
- Attended access - Provide ad hoc remote support over the Internet using the Agent module.
- RDP-over-ID - Start an RDP session over the Internet using Remote Utilities as transport.
- Unlimited one-to-many sessions - Connect to multiple remote PCs simultaneously.
- Self-hosted server - Route all remote connections through your own intermediary server.
- Proxy server support - Configure Remote Utilities to connect through your company's proxy server.
- Callback (reverse) connection - Traverse firewalls and NAT devices in another way.
- Connect through Host - Use a single LAN PC as a gateway to connect to its peers.

MANAGEMENT

- Viewer app - Manage all your remote connections in one place.
- Address books and folders - Better organize your remote connections.
- Active Directory integration - Auto-shows tree when Viewer is installed in a domain and supports adding more domain controllers.
- Executable files - Run Viewer and Host with various command line parameters.
- Individual connection properties - Set for each remote computer in your connection list.
- Address book synchronization - Sync with other technicians to be on the same page.
- Daily backups - Easily restore your address books if lost.
- Online status checks - Use ping and auto-ping commands to check the status of remote computers.
- Access password saving - Connect in one click.
- Mobile support - Access your remote computers from iOS and Android devices.
- Portable Viewer - Run off a USB stick in the field.
- Wake-on-LAN - Wake your remote PCs from within the Viewer app.
- Desktop shortcuts - Create for frequently used remote connections.
- Network scan - Find already installed Hosts in your network.
- Remote settings - Update Host's settings remotely from within the Viewer.
- Remote access over LAN - Directly connect to a remote PC using its IP address or DNS name.

CONNECTION MODES

- Control remote desktop, mouse pointer, and send keystrokes.
- Transfer files between computers through an encrypted channel.
- Power control - Shut down, restart, lock the remote PC, or turn on/off the remote monitor.
- Terminal - Gain full access to the command line on the remote computer.
- Task manager - View processes, windows, services, and users on the remote computer.
- Remote registry - Edit as if using Windows regedit.exe utility.
- Execute applications on the remote PC by sending a command from the local PC.
- Inventory manager - View detailed reports about hardware and software on the remote PC.
- RDP support - Launch the native Microsoft RDC client from within the program.
- Text chat - Exchange messages with the remote user in a powerful multi-user chat mode.
- Voice and video chat - Engage in conversation with the remote user.
- Send a message to a single remote user or broadcast the message to multiple users.
- Screen recorder - Schedule for taking remote screenshots at regular intervals.

IN-SESSION

- Multi-monitor support - Switch between monitors connected to the remote PC.
- Record high-definition videos of remote sessions for auditing.
- Screen preview - Glance at the remote screen without starting a session.
- Sound capture - Stream audio played back on the remote PC.
- Drag-n-drop support - Easily copy files from a remote PC to the local PC, or vice versa.
- Blank screen and lock input - Prevent the remote user from interfering with the session.
- Fullscreen support - Enable for better viewing.
- Send Ctrl+Alt+Del and other key combinations or set your own hotkeys.
- Clipboard synchronization - Between remote and local PCs.
- Mini-chat panel - Open in the Full Control mode window during a remote session.
- Switch between terminal sessions running on a remote MS terminal server.
- Log on to a remote PC to keep the connection alive without starting a remote session.
- Adjust color depth and use "economode" on slow networks.
- Take screenshots of the remote screen without leaving the remote session window.
- Auto-reconnect - Triggered automatically when a brief network disruption occurs.
- Remote printing support - Print a remote document on a local printer.

CUSTOMIZATION AND DEPLOYMENT

- Free MSI file available - Configure it using the built-in MSI configurator.
- Pre-configure the MSI file for distribution across your network.
- Specify your SMTP server to send an email notification with access credentials from remote Host.
- Build one-click installation packages for easy manual installation by a remote customer.
- Integrate your logo and welcome text in the ad hoc support module.
- Remote Install tool - Deploy remote Hosts or update existing installations easily.
- Use Group Policies to deploy the program on multiple machines in Active Directory.

SECURITY

- Secure encryption algorithms (TLS 1.2) are used for transferred data.
- Control User Access Control (UAC) prompts remotely.
- Create users and set permissions for controlling access.
- Use Windows users and groups for remote access.
- IP filtering - Restrict access to certain IP addresses.
- Disable all Internet-related features for isolated environment usage.
- Protect remote settings with a password against changes by a user.
- Ask user permission option lets the remote user accept or reject an incoming connection.
- Notification panel allows the remote user to see who is connected to their PC.
- Shared secret option provides a means of verifying the identity of the remote Host.


CROSS-PLATFORM SUPPORT

- Establish connections between Windows, macOS, and Linux in both directions.
- Utilize the mobile Viewer for iOS and Android to connect to remote Windows, Mac, or Linux machines.