Remote Utilities Software Review

For most businesses, and some individuals, there will come a time when a remote desktop access solution becomes a necessity. Remote computing software can help businesses by allowing IT to instantaneously manage and monitor hardware and software by accessing systems remotely to provide support and increase productivity, from anywhere in the world. The ability to successfully manage, monitor and maintain computer software and hardware can add convenience and save you and your business time and money.

“For power users, there's plenty to like about Remote Utilities. Several connection modes are offered beyond the full remote desktop experience. There's also a file transfer mode, remote device manager, registry viewer, remote webcam access, and a terminal mode--which is an excellent way to perform simple command line tasks from a distance.” - PC World

Remote Utilities really shines in its professional versions, which are designed to satisfy the needs of systems administrators, IT professionals and help desk providers. Remote Utilities allows users to see the actual remote computer’s monitor, as well as control the computer’s mouse and keyboard. It is the second best thing to actually being physically seated at the computer. The software puts you in control of the remote computer, and makes it possible for you to perform any function you could at the remote desktop.

The program can link via a LAN or the Internet in several connection modes. It can also be scaled up to accommodate bigger atmospheres with thousands of PCs and Windows servers. As a result, Remote Utilities is a dynamic tool for small and mid-sized businesses seeking a flexible and economical remote administration solution.


How to Configure the Host for Attended-Only Support

As many of you know, Remote Utilities provides a separate module called the “Agent” for spontaneous remote support. This program is actually a modified Host that can be run as an application without administrative privileges. The advantage of using the Agent is that it does not require installation. The remote user can run it, give the help desk technician their ID and password and wait until a remote session starts.


The Agent grants remote access only when explicitly run by the remote user. This makes many helpdesk technicians think that remote users must run the Agent (and not the Host) if they want to have some degree of control over the remote connection. This is not true.



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