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The Importance of Trust

Every positive, mutually beneficial business relationship must be built on a foundation of trust. Trust in a business relationship can be defined as believing that the other party is credible, reliable, and will do their best to meet or exceed your expectations by acting on behalf of your best interests. However, certain business relationships by their nature must rely more heavily on the foundation of trust. This is particularly true when it comes to the relationship between remote support providers and their customers.

When you order a product from a business, such as software, you are taking a risk and trusting that business to deliver a product or service that will perform according to your needs and expectations for an ongoing period of time. In the case of remote access software, you must be able to trust, without doubts, that your vendor is providing a reliable and secure technology. In addition to being reliable and secure, there are several other components necessary to deliver trustworthy remote access software that is credible and meets user needs and expectations.

Building Blocks of Trust

First, the software used for remote access must be both powerful and easy to configure. The term “configure” describes the act of setting up a system using a predefined user interface. Therefore, a business utilizing remote access software must be able to configure the program to provide customization in use and appearance by embedding their logo, welcoming message, ID, password sending options, and more. The brandable product helps verify the using organization’s identity by incorporating the company brand on the login, and other supporting elements. Remote Utilities offers this customization to provide an important aspect of internal trust with your employees and users.


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4 Tips to Evaluate Software for Business

This post is about evaluating business software. We will consider four major factors that together may lead to the popularity and success of a software product. Since a popular product is not necessarily the one that satisfies your business needs, with each factor below we’ve also included a tip. The purpose is to stimulate critical thinking and help you avoid “crowd-thinking”.

Success Factor 1: Free, Free, Free

Very commonly when something is free there is a good chance it will quickly gain in popularity. Although being free does not guarantee true success – after all a software vendor needs money to continue developing and supporting their program – it can help influence customer perception in a positive way. It also greatly contributes to virality, especially when the quality of the program is good enough to make people feel the urge to share their experience with others.


What is the proverbial fly in the ointment here? Product X might not be as free as it seems. First, there can be a really annoying “Buy me” window that nags you every time you run the program. Second, and this pertains specifically to remote desktop software, your free sponsored remote session might get disconnected after a while right in the middle of you helping your grandpa with his urgent computer task.

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