Remote Access Software and Erroneous Virus Detection Problem

The problem of mistakenly identifying a particular program as a virus is as old as the Internet, especially for developers of remote access software. For example, we often receive complaints from users that an antivirus program has blocked Remote Utilities.

The antivirus program's extensive authority over the user's computer lies at the root of the problem. Moreover, the user usually trusts the antivirus program completely. A user doesn't continue installing or launching a program marked as "suspicious". On one hand, the user is indeed protected against launching malicious programs. On the other hand the antivirus program degrades the user's experience when it prevents him from accessing a remote computer or places executable files into quarantine -- or even deletes them.


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