As many of you know, Remote Utilities provides a separate module called the “Agent” for spontaneous remote support. This program is actually a modified Host that can be run as an application without administrative privileges. The advantage of using the Agent is that it does not require installation. The remote user can run it, give the help desk technician their ID and password and wait until a remote session starts.
The Agent grants remote access only when explicitly run by the remote user. This makes many helpdesk technicians think that remote users must run the Agent (and not the Host) if they want to have some degree of control over the remote connection. This is not true.