Blog

Remote Utilities 6.1 has been released

We are happy to announce that version 6.1 is now available for download. This update simplifies the registration system, introduces a new Internet ID format and provides a few bug fixes.

Registration is now simpler

Previously, you had to register each and every Host (remote module) with your license key. The Viewer module was not subject to registration.

From now on it is reversed – you only need to add your license key to the Viewer whereas the Host and Agent are “free-floating” modules. We hope that this change will make the registration process more intuitive and less confusing.

Important: It should be noted that we didn’t make any changes to our licensing models/policy. There are still “per operator” and “per remote PC” licenses, as well as a free license for 10 PCs. It’s only the technical side of the registration process that was changed.

Numerical ID

We have been asked to change the “S-XXXXXX…” format of the IDs to something more legible. So the new format has been implemented in version 6.1. Now an ID generated by the Host is 9 digits with three dashes in-between (like 833-980-342, for example).

Old IDs will still work. You won’t have to re-issue them for your already running Hosts.

Bugs fixed

The most critical bug fixed by the new update is the “Access denied” bug. It was causing the Viewer to show an “Access denied..” error when the user tried to re-initiate a recently closed session.

Among other fixes:
  • “Blank remote screen” now can be enabled together with “capture alpha-blending (semi-transparent) windows”.
  • “Import connections” now works correctly for synced address books.

For the full list of fixes and improvements please visit our Version history page.

Version 6.0 is here

Remote Utilities 6.0 has been released. You can download it on the Download page.

To learn about new features and improvements in version 6.0, see the Version History page. We encourage you to share your suggestions and post bug reports on our technical support forum or contact us via the support tickets.

Thank you for your loyalty and support!

Mobile update for iOS and Android

It has been a while since we updated our mobile version. During this time we have been accumulating your requests and implemented the most important features.

Here’s what’s new in the latest mobile client release:

1. Updated start screen. The new selector/menu allows you to not only choose a specific remote PC but also immediately access its connection properties.

Read more...

Ticket-based technical support system

We have introduced a new system for creating and managing support requests that you send to us. Now, in order to send a support ticket you need to register on the site - it's free and only requires a valid e-mail address. Then you should navigate to My Tickets and create a ticket by clicking on the Create New Ticket button.

One of the benefits of the new system is that you can now track/view all your support tickets in one place, on the My Tickets page. From there you can review and edit your existing tickets, create new ones and close a ticket when the issue has been resolved.

We would appreciate it if you could send us your feedback and suggestions.

Thank you!

Remote Utilities 5.6 with iOS/Android support has been released

The first ever mobile version of Remote Utilities - the Viewer for iOS and Android - is available for download. You can now access remote Hosts from your mobile device. Direct and mediated (Internet ID) connections are supported. And, most importantly, the mobile Viewer is absolutely free just like the desktop Viewer.

The Windows version of Remote Utilities has also been improved. Now when you launch the RDP connection mode the program uses the native RDP client. This makes RDP sessions less susceptible to errors and interruptions. In addition, the Agent module can now handle UAC prompts, provided that it is launched under an administrator account.

We have also added 11 new languages for the interface: Arabic, Chinese (Simplified and Traditional), Czech, Danish, Dutch, Italian, Korean, Norwegian, Swedish, and Turkish.

Finally, there are a number of other fixes and improvements. Please, refer to the Version History page for details. This update is free for all users.

Important: for the mobile Viewer to work properly, you must update the Host to version 5.6.
 

© 2016 Usoris Systems LLC. Remote Utilities and Remote Utilities logo are either registered trademarks or trademarks of Usoris Systems LLC in the United States and/or other countries. All rights reserved.