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LogMeIn® Central vs. Remote Utilities

Since LogMeIn® made changes to its LogMeIn Central pricing, we have been receiving a lot of inquires. Users want to know how Remote Utilities compares to LogMeIn Central, and if it’s a good replacement.

No two products are identical – every product on the market has its pros, cons and target audience. The purpose of this post is to give you an idea of what to expect from Remote Utilities.

Note, however, that this is not a complete comparison. We highly recommend sending us an email so that we can give you personalized answers to your specific questions.

Disclaimer: In no way do we imply the superiority of one product over the other. All information used in this post was gathered from public sources, namely the official websites of both products. Usoris Systems LLC, the manufacturer of Remote Utilities and the owner of this website and blog, does NOT guarantee that this information is complete or accurate and disclaims all responsibility for any direct, indirect, consequential or incidental damages arising out of the use or misuse of the information contained herein. If you find any mistakes in product descriptions or pricing please contact us at info@usoris.com .

The Basics

LogMeIn Central is currently available in three subscription plans – Basic, Plus and Premier. The number of available features grows from Basic to Premier. To put it very simply, Remote Utilities offers roughly the same features as the LogMeIn Central Plus plan.

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Remote Utilities Software Review

For most businesses, and some individuals, there will come a time when a remote desktop access solution becomes a necessity. Remote computing software can help businesses by allowing IT to instantaneously manage and monitor hardware and software by accessing systems remotely to provide support and increase productivity, from anywhere in the world. The ability to successfully manage, monitor and maintain computer software and hardware can add convenience and save you and your business time and money.

“For power users, there's plenty to like about Remote Utilities. Several connection modes are offered beyond the full remote desktop experience. There's also a file transfer mode, remote device manager, registry viewer, remote webcam access, and a terminal mode--which is an excellent way to perform simple command line tasks from a distance.” - PC World

Remote Utilities really shines in its professional versions, which are designed to satisfy the needs of systems administrators, IT professionals and help desk providers. Remote Utilities allows users to see the actual remote computer’s monitor, as well as control the computer’s mouse and keyboard. It is the second best thing to actually being physically seated at the computer. The software puts you in control of the remote computer, and makes it possible for you to perform any function you could at the remote desktop.


The program can link via a LAN or the Internet in several connection modes. It can also be scaled up to accommodate bigger atmospheres with thousands of PCs and Windows servers. As a result, Remote Utilities is a dynamic tool for small and mid-sized businesses seeking a flexible and economical remote administration solution.

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How to Configure the Host for Attended-Only Support

As many of you know, Remote Utilities provides a separate module called the “Agent” for spontaneous remote support. This program is actually a modified Host that can be run as an application without administrative privileges. The advantage of using the Agent is that it does not require installation. The remote user can run it, give the help desk technician their ID and password and wait until a remote session starts.


Agent

The Agent grants remote access only when explicitly run by the remote user. This makes many helpdesk technicians think that remote users must run the Agent (and not the Host) if they want to have some degree of control over the remote connection. This is not true.

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7 Tips for Using Remote Utilities More Efficiently

Remote Utilities is very versatile remote control software. It allows you to connect via a LAN or over the Internet while using a direct IP address connection or an easy-to-configure ID connection for firewall bypass. You can also connect using a combination of these methods and manage all of your remote PCs from a universal management console called the Viewer.

Now we would like to share some tips that will help you become more proficient with Remote Utilities and save you lots of time and effort.

Save Access Password

You can quickly connect to a remote PC if you save the access password beforehand. Doing so will allow you to bypass the password prompt window and connect immediately.

To save the access password for a particular connection, go to connection Properties and check Save password on the Security tab. You can also save a name as the default username when you connect to that remote PC.



Logon and Logoff

Despite its name, this feature won’t log you on and off a Windows user account. Rather, it connects you to a remote PC in “stand-by” mode, without any other connection mode (e.g. Full Control, View etc.) being active.

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Remote webcam mode - why we refuse to remove the warning banner

One of the most interesting features in Remote Utilities is the ability to connect to a remote computer’s camera and watch what is happening in the room. The camera can be an external webcam attached to the PC or a built-in camera in a notebook. This connection mode is very handy, for example, when you need to look after your kids playing while you’re at work. You can also capture sound from the camera microphone, allowing you not only see but also hear what is happening in the room.


Image source: campatch.com/campatch-academy-study

The remote webcam mode, however, has one notable privacy feature that some may consider a limitation. During the “remote surveillance” session the program displays a warning banner on the remote computer screen that reads: “Attention! Video surveillance is activated!” This alerts the user sitting at the remote PC that surveillance is turned on, and someone may be watching them (or listening to what they say).

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© 2016 Usoris Systems LLC. Remote Utilities and Remote Utilities logo are either registered trademarks or trademarks of Usoris Systems LLC in the United States and/or other countries. All rights reserved.