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I purchased a personbal key.....
#1
07/19/2012 12:17:26
Back when personal use was $20, I purchased several keys for our home computers. One of the features I enjoyed was the "Remote Registry" feature which now seems to be only a part of the enterprise edition ($30 more on top of the $20 that I already paid for each machine) My question is: what will happen? Will I be downgraded to the "free" version and not be able to use some of the features I really enjoyed, or will I be upgraded to the "enterprise" version and have no issues...

Thank you very much for your time.
Edited: Charles Reinmuth - 07/19/2012 12:17:55 (Spelling)
 
 
#2
07/19/2012 12:24:40
Hi Charles,

You do not need to upgrade. Your personal license is equal to what is now Enterprise license. More information here http://www.remoteutilities.com/support/forums/forum3/topic47/

Do you think we can be so cruel as to convert your paid license to the Free one? Never smile:)

The only problem can be with the product key format. Please, let me know what letter is at the beginning of your key, after "RUT-" part. If you have an old-format key, we will reissue it for you.
http://www.remoteutilities.com/support/
 
 
#3
07/19/2012 12:51:10
I am not sure what you mean by old format, but my key:

RUT-P-9(...)
 
 
#4
07/19/2012 12:59:38
Yes, we need to re-issue that.

Please, send a message to support@remote-utilities.com and let us know the number of licenses you purchased and registration e-mail. We will send you a new key to that e-mail.

Thanks!
http://www.remoteutilities.com/support/
 
 
#5
07/19/2012 13:02:34
Thank you very much for your kind help which was quick and effective. Remote Utilities has always been very good to me, and I think you have a long-time customer. The quality of the product, and the friendliness of the service is unsurpassed. smile:)
 
 
#6
07/21/2012 14:08:32
Me too, one of my licence key have the letter P after 'RUT-' smile:o

I have just send a mail to the support for getting a new licence key!

Thanks to Charles for pointing this problem... smile;)
Edited: Genie au Travail - 07/21/2012 14:13:38
 
 
#7
07/21/2012 14:11:47
Just like that Conrad,

My first licence key (pro) have the letter C after 'RUT-' and my third licence key (home) have the letter N after 'RUT-'

These licence keys are good ??? smile:?:
Edited: Genie au Travail - 07/21/2012 14:14:01
 
 
#8
07/22/2012 03:31:32
Quote
Genie au Travail wrote:

My first licence key (pro) have the letter C after 'RUT-' and my third licence key (home) have the letter N after 'RUT-'

These licence keys are good ???


Hi Genie,

"C" and "N" are good. It's only the "P" that needs to be replaced.

We will send you a new key soon. Thanks smile:)
http://www.remoteutilities.com/support/
 
 
 
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