Key Features of Remote Utilities
Remote Utilities simplifies secure and reliable remote access for businesses and individuals. Explore our range of powerful features designed to meet your specific needs.
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Connect from anywhere, everywhere
In establishing your connection, Remote Utilities remains consistent in the culture of offering you the convenience of options. You could set up a fast and direct connection between the Host and Viewer via the IP address or DNS name without the need for a relay server.
You could also establish a connection over the internet and bypass the tedious configurations it requires via an Internet-ID connection. You are free to choose between our routing servers and your self-hosted server for Internet-ID connection.
Unattended and attended access
You can have unrestricted 24/7/365 access to a computer with no one else at the remote end. With administrative privileges on the remote computer, you can install the Host, making unattended access possible.
Our Agent app helps you explore the option of attended access with someone at the remote end.
Connection mode for every situation
The available connection modes offer you the liberty to set operations from the remote PC to your convenience.
You could set the session to a Full Control and View mode to allow you to control the desktop, mouse pointer, and keyboard of a remote computer. The File Transfer mode allows copying files from both terminals. And with the Power Control mode, you have access to the Restart and Shutdown commands of the remote PCs.
Address book to keep you organized
When you have multiple remote computers spanning different cities and countries, it becomes necessary to organize and group them. The individual connection properties of these remote PCs in the address book make sorting them easy.
Strong security and 2-factor authentication
As you would expect, formidable security is the proper foundation to guard the cutting-edge features and benefits the Remote Utilities software offers. The software provides:
- Multiple authentication methods you could deploy to grant or deny access to a remote Host.
- Data transfer encryption that uses the industry-standard TLS protocol.
- 2-factor authentication offers an extra layer of protection for your Hosts and prevents unauthorized access even when someone correctly guesses your password.
MSI Configurator for mass deployment
The whole idea of Remote Utilities is to make your remote operations as easy as possible. Given that, we wouldn't allow the deployment of our software or its accessories to become a tedious task. Thus, the Remote Utilities software offers the MSI configurator tool to enable the pre-configuration of Host and Agent modules for mass installation.
Self-hosted server
With this module, you can make Remote Utilities yours by choosing to route your Internet-ID connection via a self-controlled machine instead of our company routing servers.
In addition to this incredible routing choice, Remote Utilities self-hosted server allows you to sync address books among multiple technicians, use an additional authentication method and centrally manage the license keys.
Active Directory support
This feature exploits the Remote Utilities servers to integrate our software and Active Directory. With this union, you no longer have to deal with the challenge of manually importing computers into the address book on a schedule. It also solves the problem of editing the connection properties of Active Directory items from the Viewer.
Remote Access
- Remote access over LAN—Directly connect to a remote PC using its IP address or DNS name.
- Remote access over the Internet—Bypass firewalls using our built-in and free cloud service.
- Unattended access—Deploy the Host module for 24/7 access to remote PCs.
- Attended access—Provide ad hoc remote support over the Internet using the Agent module.
- RDP-over-ID—Start an RDP session over the Internet using Remote Utilities as transport.
- Unlimited one-to-many sessions—Connect to multiple remote PCs simultaneously.
- Self-hosted server—Route all remote connections through your own intermediary server.
- Proxy server support—Configure Remote Utilities to connect through your company's proxy server.
- Callback (reverse) connection—Traverse firewalls and NAT devices in another way.
- Connect through Host—Use a single LAN PC as a gateway to connect to its peers.
Management
- Viewer app—Manage all your remote connections in one place.
- Address books and folders—Better organize your remote connections.
- Active Directory integration—Auto-shows tree when Viewer is installed in a domain and supports adding more domain controllers.
- Executable files—Run Viewer and Host with various command line parameters.
- Individual connection properties—Set for each remote computer in your connection list.
- Address book synchronization—Sync with other technicians to be on the same page.
- Daily backups—Easily restore your address books if lost.
- Online status checks—Use ping and auto-ping commands to check the status of remote computers.
- Access password saving—Connect in one click.
- Mobile support—Access your remote computers from iOS and Android devices.
- Portable Viewer—Run off a USB stick in the field.
- Wake-on-LAN—Wake your remote PCs from within the Viewer app.
- Desktop shortcuts—Create for frequently used remote connections.
- Network scan—Find already installed Hosts in your network.
- Remote settings—Update Host's settings remotely from within the Viewer.
- Remote access over LAN—Directly connect to a remote PC using its IP address or DNS name.
Connection Modes
- Control remote desktop, mouse pointer, and send keystrokes.
- Transfer files between computers through an encrypted channel.
- Power control—Shut down, restart, lock the remote PC, or turn on/off the remote monitor.
- Terminal—Gain full access to the command line on the remote computer.
- Task manager—View processes, windows, services, and users on the remote computer.
- Remote registry—Edit as if using Windows regedit.exe utility.
- Execute applications on the remote PC by sending a command from the local PC.
- Inventory manager—View detailed reports about hardware and software on the remote PC.
- RDP support—Launch the native Microsoft RDC client from within the program.
- Text chat—Exchange messages with the remote user in a powerful multi-user chat mode.
- Voice and video chat—Engage in conversation with the remote user.
- Send a message to a single remote user or broadcast the message to multiple users.
- Screen recorder—Schedule for taking remote screenshots at regular intervals.
In-session
- Multi-monitor support—Switch between monitors connected to the remote PC.
- Record high-definition videos of remote sessions for auditing.
- Screen preview—Glance at the remote screen without starting a session.
- Sound capture—Stream audio played back on the remote PC.
- Drag-n-drop support—Easily copy files from a remote PC to the local PC, or vice versa.
- Blank screen and lock input—Prevent the remote user from interfering with the session.
- Fullscreen support—Enable for better viewing.
- Send Ctrl+Alt+Del and other key combinations or set your own hotkeys.
- Clipboard synchronization—Between remote and local PCs.
- Mini-chat panel—Open in the Full Control mode window during a remote session.
- Switch between terminal sessions running on a remote MS terminal server.
- Log on to a remote PC to keep the connection alive without starting a remote session.
- Adjust color depth and use "economode" on slow networks.
- Take screenshots of the remote screen without leaving the remote session window.
- Auto-reconnect—Triggered automatically when a brief network disruption occurs.
- Remote printing support—Print a remote document on a local printer.
Customization and deployment
- Free MSI file available—Configure it using the built-in MSI configurator.
- Pre-configure the MSI file for distribution across your network.
- Specify your SMTP server to send an email notification with access credentials from remote Host.
- Build one-click installation packages for easy manual installation by a remote customer.
- Integrate your logo and welcome text in the ad hoc support module.
- Remote Install tool—Deploy remote Hosts or update existing installations easily.
- Use Group Policies to deploy the program on multiple machines in Active Directory.
Security
- Secure encryption algorithms (TLS 1.2) are used for transferred data.
- Control User Access Control (UAC) prompts remotely.
- Create users and set permissions for controlling access.
- Use Windows users and groups for remote access.
- IP filtering—Restrict access to certain IP addresses.
- Disable all Internet-related features for isolated environment usage.
- Protect remote settings with a password against changes by a user.
- Ask user permission option lets the remote user accept or reject an incoming connection.
- Notification panel allows the remote user to see who is connected to their PC.
- Shared secret option provides a means of verifying the identity of the remote Host.
Cross-platform support
- Establish connections between Windows, macOS, and Linux in both directions.
- Utilize the mobile Viewer for iOS and Android to connect to remote Windows, Mac, or Linux machines.
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