Remote Utilities Blog

Free license users are required to upgrade to version 6

We would like to ask our free license users to upgrade Remote Utilities to version 6 until August 10, 2015. Your license will still be free as it has always been - you only need to upgrade the program itself. Starting August 10, 2015 access to our Internet ID servers for old versions (i.e. 5.x and older) registered with a free license key will be restricted.

This upgrade is a part of our plan to further improve the security of our software and make it less prone to being falsely detected as malware by antivirus programs. In version 6 we implemented mechanisms that made it a lot harder to tamper with RU files and use the program for malicious purposes undetected. In addition, version 6 has a lot of improvements and bug fixes and is more stable overall. See the Release Notes.

Follow this tutorial in order to upgrade your installation.

If you are a paid license user of version 5.x and you want to continue using that version, you do NOT have to upgrade. Nothing will change for you. However, you are still recommended to upgrade to version 6.

6.3.0.4 Update: A few important fixes and improvements

We are happy to announce Remote Utilities 6.3.0.4. This update is free for all version 6.x users.

Switching between local windows using Shift + Alt + Tab

Previously, with the Full Control window active you could only switch between the open windows on the remote PC using Alt + Tab. Now you can also switch to a window on the local desktop using Shift + Alt + Tab regardless of whether you are in fullscreen or normal view.


This key combination is handy if you have to interrupt your remote session often and work with a local app window.

Using Alt + F12 to toggle between Full Control and View Only

We introduced another shortcut: hitting Alt + F12 allows you to toggle quickly between "Full Control" and "View only" connection modes instead of mouse-clicking on the corresponding toolbar icon ( ).


Note: hitting F12 alone alternates between view modes (Normal, Stretch, Fullscreen etc.).

Hiding the Host tray icon is no longer possible

This is the most important change in this update. You will no longer be able to hide the Remote Utilities Host icon – if the Host is installed on the remote PC, its icon will always be visible in the system tray area:


The reason why this change has been made is to make Remote Utilities less prone to false positive detections by antivirus software. After all, the legitimate use of the software means the remote user knows there is remote access software installed on their computer.

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6.3.0.3 update with Ctrl+Alt+Del issue fixed

Version 6.3.0.3 is available for download. This update fixes an issue described in this forum thread.

Special thanks to Michael Taylor who helped with finding the root cause of the issue.

Remote Utilities 6.3: New Interface + Minor Fixes

Remote Utilities 6.3 has been released. This update is free for all users of version 6.x. Below is a brief overview of the new version.

Monochrome icons

The Viewer interface is now mostly monochrome with simplified and less cluttered connection thumbnails:



Color codes

Connection icons in the address book now use colors to display different statuses:



Green. You are logged on to the remote PC.

Yellow. This color can mean either of the following:
  • The remote PC is accessible over the network and you can log on to it. In this case the thumbnail says “Logged off”.
  • The remote PC is accessible over the network but there are issues connecting to the Host due to Host not running or not installed. In this case the thumbnail says “Host unavailable”.

Black. This color can mean either of the following:
  • The remote PC is accessible and the Host is ready to accept connections (idle), but no connection attempts have been made yet.
  • The remote PC is offline and/or not accessible via network.

Revised “Send ID via email” configuration option

Generating an Internet ID and sending the ID via e-mail used to be a single option. Now these are two separate options – you can generate an ID without sending an e-mail. For example, you might want to copy the ID later from the RU Server “Idle connections” list, provided that you use the RU Server.



Another improvement is that you can specify your own text or reference code in the sent e-mails. This is helpful if you want to configure an e-mail filter to sort e-mails sent by different custom packages.

For example, you might want to configure 5 different packages for 5 different offices and enable the “Send ID via email option”. If you specify a different reference text/code in the “Custom text for email" field (e.g. “Office1”, “Office2” etc.) you can then easily sort these messages in your e-mail client to see which emails came from which offices.

Ability to hide Active Directory tree in the Viewer

Previously, if you installed the Viewer on a PC joined to an Active Directory domain, the AD tree was forcibly shown in the Viewer. You can now turn off displaying AD tree in the Viewer options:



Visit the Release Notes page for the full list of changes.

Remote Utilities 6.2 + RU Server 2.2

We are happy to announce a new release of Remote Utilities. This is mostly a bugfix update, but we have also made a few minor improvements.

Firstly the Modes tab in the Host security settings now works in a more intuitive way. Previously, in order to allow a certain connection mode you had to clear the corresponding checkbox in that tab. That was causing a lot of confusion among our users. After all, when a check box is checked it usually means the option is enabled.

Now, the check boxes on the Modes tab follow this convention. The modes that are checked are enabled/allowed:


You shouldn’t worry about what happens with your existing selections on the Modes tab when you update. They will simply be inverted so that the allowed and blocked modes stay the same.

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Remote Utilities 6.1 has been released

We are happy to announce that version 6.1 is now available for download. This update simplifies the registration system, introduces a new Internet ID format and provides a few bug fixes.

Registration is now simpler

Previously, you had to register each and every Host (remote module) with your license key. The Viewer module was not subject to registration.

From now on it is reversed – you only need to add your license key to the Viewer whereas the Host and Agent are “free-floating” modules. We hope that this change will make the registration process more intuitive and less confusing.

Important: It should be noted that we didn’t make any changes to our licensing models/policy. There are still “per operator” and “per remote PC” licenses, as well as a free license for 10 PCs. It’s only the technical side of the registration process that was changed.

Numerical ID

We have been asked to change the “S-XXXXXX…” format of the IDs to something more legible. So the new format has been implemented in version 6.1. Now an ID generated by the Host is 9 digits with three dashes in-between (like 833-980-342, for example).

Old IDs will still work. You won’t have to re-issue them for your already running Hosts.

Bugs fixed

The most critical bug fixed by the new update is the “Access denied” bug. It was causing the Viewer to show an “Access denied..” error when the user tried to re-initiate a recently closed session.

Among other fixes:
  • “Blank remote screen” now can be enabled together with “capture alpha-blending (semi-transparent) windows”.
  • “Import connections” now works correctly for synced address books.

For the full list of fixes and improvements please visit our Version history page.

LogMeIn® Central vs. Remote Utilities

Since LogMeIn® made changes to its LogMeIn Central pricing, we have been receiving a lot of inquires. Users want to know how Remote Utilities compares to LogMeIn Central, and if it’s a good replacement.

No two products are identical – every product on the market has its pros, cons and target audience. The purpose of this post is to give you an idea of what to expect from Remote Utilities.

Note, however, that this is not a complete comparison. We highly recommend sending us an email so that we can give you personalized answers to your specific questions.

Disclaimer: In no way do we imply the superiority of one product over the other. All information used in this post was gathered from public sources, namely the official websites of both products. Usoris Systems LLC, the manufacturer of Remote Utilities and the owner of this website and blog, does NOT guarantee that this information is complete or accurate and disclaims all responsibility for any direct, indirect, consequential or incidental damages arising out of the use or misuse of the information contained herein. If you find any mistakes in product descriptions or pricing please contact us at info@usoris.com .

The Basics

LogMeIn Central is currently available in three subscription plans – Basic, Plus and Premier. The number of available features grows from Basic to Premier. To put it very simply, Remote Utilities offers roughly the same features as the LogMeIn Central Plus plan.

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Version 6.0 is here

Remote Utilities 6.0 has been released. You can download it on the Download page.

To learn about new features and improvements in version 6.0, see the Version History page. We encourage you to share your suggestions and post bug reports on our technical support forum or contact us via the support tickets.

Thank you for your loyalty and support!

5 Things you Need to Know about Phone Support Scams

Hello and welcome! Today I’m going to write about phone support scams – phone calls from people who pretend to be representatives of big-name firms like Microsoft or Facebook. These calls originate from various countries, including the U.S., and there are things you should be aware of to avoid falling victim to scammers.



There are two main types of scam:

- Paid Technical Support. The caller attempts to persuade you to pay for “technical support” or “malware removal/cleanup” services that you do not need or even buy software that is available elsewhere for free. This type of scam does not necessarily include installing malware on your PC, but it may include installing remote access software for “analyzing and troubleshooting issues” that, according to scammers, your computer might have.

- Unauthorized remote access to your computer. When the caller tries to persuade you to install remote access software and grant them access credentials in an attempt to steal information, such as your credit card data, from your computer.

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Mobile update for iOS and Android

It has been a while since we updated our mobile version. During this time we have been accumulating your requests and implemented the most important features.

Here’s what’s new in the latest mobile client release:

1. Updated start screen. The new selector/menu allows you to not only choose a specific remote PC but also immediately access its connection properties.

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How to Use OpenPGP to Encrypt Your Email Messages and Files in the Cloud

This is a guest post by Henry Chow.

Putting up your sensitive data on cloud storage could possibly give you heebie-jeebies. A good dose of cryptography, however, is sufficient to provide you the much needed peace of mind. Implementation of open-source Pretty Good Privacy (OpenPGP) is considered as the gold standard of online encryption, and when used properly, it has the capability to even thwart the likes of NSA. Read along to find out more!


Popular encryption solutions like DiskCryptor and BitLocker do not have the potential to secure files or emails in the cloud. But the industrial strength of OpenPGP encryption can not only secure the delivery of files, but also provide verification about who create and send a message using the digital signing process.

Read more...

 

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